Terms of Service
These Terms of Service (“Terms”) are an agreement between you and Solis Core Inc., a Delaware corporation doing business as Holm (“Holm,” “we,” “us”). Holm is a property-management app for homeowners and small landlords. By creating an account or using Holm, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Holm.
Who can use Holm
You must be at least 18 years old and able to form a binding contract to use Holm. If you use Holm on behalf of a household, a business, or other people, you confirm you are authorized to do so and to accept these Terms for them.
Your account
You are responsible for the information you provide and for keeping your login credentials confidential. You are responsible for activity that happens under your account. Tell us promptly at legal@holm.homes if you believe your account has been accessed without your permission.
Acceptable use
You agree not to:
- Use Holm for anything unlawful, or to store or share content you do not have the right to store or share.
- Upload malware, attempt to breach or probe the security of the service, or access data that is not yours.
- Disrupt or overload the service, or use automated means to scrape or copy it beyond normal use of your own account.
- Resell, sublicense, or misrepresent the service, or remove any notices from it.
Your content
The property details, documents, financial records, and other content you add to Holm are yours. You grant us the limited permission needed to host, back up, and display that content so we can operate the service for you. You are responsible for the accuracy and legality of what you store, and for keeping your own copies of anything important; you can export your data at any time.
Paid plans, automatic renewal, and how to cancel
What you are agreeing to
Holm plans are subscriptions that renew automatically until you cancel. When you subscribe, we show you — on the same screen where you confirm, before we ask for your payment details — the plan name, the exact price, how often you will be charged, the length of any free trial, the date the first charge will occur, and how to cancel. You must affirmatively agree to those renewal terms as a separate step from agreeing to these Terms. We keep a record of that agreement.
Free trials
A first paid subscription may include a 14-day free trial. We collect your payment details when the trial starts. If you do not cancel before the trial ends, the trial converts to a paid subscription and we charge you at the price shown when you signed up. Only one free trial is available per account.
Renewal
Monthly plans renew every month and annual plans renew every year, automatically, at the current price for your plan, until cancelled. For annual plans, we will send you a reminder between 15 and 45 days before each renewal telling you what you are subscribed to, what you will be charged, when, and how to cancel. We will also send every subscriber a reminder at least once a year with the same information.
How to cancel
You can cancel online, at any time, by yourself — no phone call, no email, no waiting. Go to Settings → Plan and use the cancel option there. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. We may show you an alternative offer when you cancel, but if we do, a direct cancel option will always be displayed at the same time and just as prominently. We will never require you to take extra steps, speak to anyone, or explain yourself in order to cancel.
Subscriptions can only be purchased on the Holm website, so cancellation is always available in the same place you subscribed. If we ever begin selling subscriptions through another channel, you will be able to cancel through that channel too.
Price and plan changes
If we change the price of your plan, or make any other material change to your subscription terms, we will tell you at least 10 days and no more than 30 days before the change takes effect, by email to the address on your account, and we will tell you how to cancel. This applies to the end of a promotional or discounted rate as well as to an increase in the standard price.
If you are a New York resident and we charge you more than the amount you previously agreed to without obtaining your agreement to the new amount, you may cancel within 14 days after that charge and we will refund the unused portion of the term on a pro-rata basis.
Refunds
Except where these Terms or the law provide otherwise, payments are non-refundable and we do not provide refunds or credits for partial periods. Nothing here limits any refund right you have under the law of the place you live.
Rent collection and payments
Holm offers optional tools that let a landlord collect rent and other payments from a tenant. Payments are processed by Stripe, Inc. This section explains exactly who holds the money and who bears the risk. Please read it — it matters to both landlords and tenants.
If you are a landlord
- You are the merchant of record. To collect payments you open your own Stripe connected account and accept Stripe’s agreement directly with Stripe. Money your tenant pays settles into your Stripe account and pays out to your bank account.
- Holm never holds your money. We do not take custody of, escrow, lend against, invest, or guarantee any payment. We are not a bank, a money transmitter, or a payment processor.
- You appoint Holm as your limited agent to receive payment. You authorize us, and we accept the appointment, to act as your agent for the limited purpose of receiving and directing rent and other payments from your tenants on your behalf.
- Processing costs come out of your side. Stripe’s processing fee is charged to your connected account, and our platform fee (disclosed to you in the app before you enable payments) is deducted from the payment. We do not add any fee to what the tenant pays.
- You bear chargebacks and reversals. If a tenant disputes a payment with their bank or card issuer, or a payment is refunded or reversed, the disputed amount comes out of your account. We may recover it when the dispute is opened rather than waiting for the outcome, and we will return it to you if the dispute is resolved in your favour. Neither Stripe’s processing fee nor our platform fee is returned on a disputed payment. Responding to a dispute — and meeting the deadlines your bank or card network sets — is your responsibility; we will notify you when one is opened.
- You are responsible for the underlying tenancy. The lease, the rent amount, the deposit, notices, and everything else about the tenancy is between you and your tenant. We are not a party to it.
If you are a tenant
- Holm never charges you a fee to pay rent. You pay the rent, and only the rent. Processing costs are borne by your landlord.
- Your landlord has appointed Holm as their agent to receive your payment. That means that when your payment is received, your obligation to your landlord for that amount is satisfied — even if the money is never passed on to them. Your landlord, not you, carries the risk of anything going wrong after that point.
- Automatic payments. If you set up automatic rent payments from a bank account, you — and only you, never your landlord on your behalf — must authorize them, and we will give you a copy of that authorization. If the amount to be charged changes, we will tell you at least 10 days before the charge. You may cancel automatic payments at any time in the app, and you may also stop a payment by contacting your bank at least three business days before it is scheduled.
- Your payment record is yours. We do not report your rent payments to any credit bureau unless you have separately and expressly opted in, and if you do opt in you can stop at any time.
Finding a contractor
Where Holm helps you find a professional for work on your home, Holm is an introduction service only. We are not a contractor, we do not perform, arrange, supervise, bid on, negotiate, or undertake construction or home-improvement work, and we do not hold ourselves out as able to do so.
- You contract directly with the professional, and you pay them directly. Any agreement about scope, price, schedule, or workmanship is between you and them. Holm is not a party to it and does not guarantee anyone’s work.
- Check credentials yourself. Where we display licence, insurance, or registration information, we pass on what the professional or a public register told us. We do not certify, endorse, vouch for, or continuously verify anyone. Confirm licence status with your state’s licensing board before you hire.
- Your information goes only where you send it. We share your contact details and job description with a professional only when you choose that professional and tell us to. We do not broadcast your request, and we do not sell your information.
Leases, documents, and electronic signatures
Holm is not a law firm
Holm provides self-help document tools. Any lease, notice, or other document template we make available is a blank form that you select, complete, and are responsible for. We do not practise law, do not act as your attorney, do not review your documents, and do not advise you on which clauses to use or whether a document is right for your situation. Communications with us are not protected by attorney-client privilege. Laws about residential tenancies vary sharply by state and city, and some of them make specific clauses void or require specific disclosures. Have a lawyer review any document before you rely on it.
Agreeing to do business electronically
Where Holm lets you or someone else sign a document electronically, we will first ask for consent to receive and sign records electronically. Before you consent, we will tell you: that you have the right to receive the record on paper and how to request one; that you may withdraw your consent, how to do so, and what happens if you do; whether the consent covers only that document or a category of records; how to update your contact details; and the hardware and software you need to view and keep the record. You must be able to open the document in the format we will use before your consent counts. We keep a record of that consent.
Notices we will not deliver electronically
Federal law excludes certain notices about a person’s home from electronic-signature protection. Holm will not be used to serve a notice of default, a notice to cure, a notice to quit, an eviction notice, a notice of foreclosure, or a notice terminating utility service. If you need to serve one of those, you must do it the way your state’s law requires. Sending such a notice through Holm does not constitute valid service, and we do not represent that it does.
Estimates and the rent-vs-sell calculator are informational only
Holm’s rent-vs-sell calculator and any other estimates, projections, figures, or suggestions the app produces — including anything generated with the help of AI — are provided for general information only. They are not financial, investment, tax, legal, insurance, or real-estate advice, and they may rely on assumptions or data that do not fit your situation. Do not rely on them as your sole basis for a decision. Consult a qualified professional before making financial or legal decisions about your property.
Messages we send you
We send service messages — email verification, password resets, receipts, payment and renewal notices, and security alerts — for as long as you have an account. These are part of the service and are not marketing.
We send marketing email and text messages only if you have agreed to receive them, and agreeing is never a condition of buying anything. You can opt out at any time: use the unsubscribe link in any marketing email, reply STOP to any text, change your preferences in settings, or just write to privacy@holm.homes and tell us to stop. We honour any clear request to stop, however you make it, and we process it promptly and in no event more than ten business days after we receive it.
If you invite someone else to Holm, you choose each person, you see the message before it is sent, and you send it. You confirm that you know the person and that they would not object to hearing from you.
Reviews and ratings
Where Holm displays reviews, we do not pay for positive reviews, condition any reward on the sentiment of a review, write or commission fake reviews, or suppress reviews because they are negative. We may remove a review that is unlawful, defamatory, fraudulent, contains personal information, or is unrelated to the service reviewed, and we apply those criteria the same way regardless of rating. Anyone connected to Holm who leaves a review must say so.
Third-party services
Holm relies on third-party providers (for example, Stripe for payments and cloud infrastructure for hosting). Your use of features that depend on them may also be subject to their terms. We are not responsible for third-party services we do not control.
The service is provided “as is”
Holm is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your requirements. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
Limitation of liability
To the fullest extent permitted by law, Holm and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of the service. Our total liability for any claim relating to the service will not exceed the greater of the amount you paid us for the service in the twelve months before the claim, or one hundred US dollars (US $100). Some jurisdictions do not allow these limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability for fraud, for personal injury caused by our negligence, or for anything else that cannot be limited by law.
Termination
You may stop using Holm and delete your account at any time from /settings/privacy. We may suspend or terminate your access if you violate these Terms or use the service in a way that could cause harm or legal exposure. Sections that by their nature should survive termination (such as content ownership, disclaimers, and limitation of liability) will continue to apply.
Changes to the service and these Terms
We may change or discontinue parts of the service, and we may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and notify you by email or in the app before the change takes effect. Changes that affect what you pay, or how you cancel, follow the notice periods in “Price and plan changes” above. Continuing to use Holm after a change takes effect means you accept the updated Terms.
Telling us about a problem before you sue
If you have a dispute with us, please tell us first — most problems can be fixed quickly. Send a written description of the problem and what you would like us to do to Solis Core Inc., Attn: Legal, 1071 Neilson Street, Albany, CA 94706, and also, so we see it immediately, to legal@holm.homes. We will respond within 30 days. If you are a California consumer sending notice under the Consumers Legal Remedies Act, send it to that address by certified or registered mail.
Governing law and where disputes are heard
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules — except that if you are a consumer, this does not deprive you of the protection of any mandatory consumer-protection law of the state where you live, and you may bring a claim in the courts of that state. You may always bring a qualifying claim in small-claims court. Nothing in these Terms waives any right you have under the California Consumers Legal Remedies Act, the California Unfair Competition Law, or any other law that cannot be waived by agreement.
Contact us
Questions about these Terms? Email legal@holm.homes. See also our Privacy Policy.